LongHorn

Refund Policy

Policy for digital products, custom work, and refund request process.

Last updated: February 16, 2026

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Important Notice

Please review this policy carefully before payment. Digital product sales are generally final.

Digital Products

Due to the nature of instant digital delivery, digital product purchases are non-refundable.

Digital products cannot be refunded after purchase and delivery.

  • Products are delivered instantly and cannot be physically returned.
  • After download, product files remain accessible to the buyer account.
  • License and package delivery is account-bound and non-transferable.

Custom Orders

Refund eligibility for custom development depends on project progress.

Refund allowed: only if requested immediately after payment, before any development starts.

No refund: once development begins, or after the project is delivered/completed.

Refund Process

If you believe you are eligible, submit a request with order details.

1

Contact support by email or support channel within 24 hours of payment.

2

Provide order ID, account name and the reason for refund request.

3

Allow up to 48 hours for review and final decision.

Exceptions

In limited cases, a refund may be considered for unresolved critical technical issues after verification. Each request is evaluated individually.